ace777 Privacy Policy

1 Introduction

This Privacy Policy explains how ace777 collects, uses, stores, and protects the personal data of players who register and use the ace777 platform at ace777.one. It applies to all players accessing ace777 from Bangladesh, whether through the website or the ace777 mobile app.

ace777 is committed to handling your personal data responsibly and transparently. We only collect what we need, we keep it secure, and we never use it in ways you wouldn't expect. By registering an account on ace777, you confirm that you have read and understood this Privacy Policy.

2 Data We Collect

ace777 collects personal data at different points during your use of the platform. The categories of data we collect are set out below.

ace777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by law or for responsible gaming purposes.

3 How We Use Your Data

ace777 uses your personal data for the following purposes. We do not use your data for any purpose that is not listed here without first obtaining your consent.

• To create and manage your ace777 account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other prohibited activities on ace777.
• To comply with legal and regulatory obligations applicable to ace777.
• To provide customer support and respond to your queries and complaints.
• To send you transactional communications such as deposit confirmations and withdrawal notifications.
• To send you promotional communications about ace777 bonuses and offers — only where you have opted in to receive these.
• To monitor and improve the performance, security, and user experience of the ace777 platform.
• To enforce the ace777 Terms and Conditions and resolve disputes.
• To support responsible gaming by monitoring for signs of problem gambling and applying protective measures where necessary.

4 Legal Basis for Processing

ace777 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract: Processing is necessary to perform the contract between you and ace777 — for example, to operate your account and process payments.
• Legal Obligation: Processing is required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate Interests: Processing is necessary for ace777's legitimate business interests — for example, fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Where ace777 relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

5 Data Sharing

ace777 does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment Processors: We share financial data with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Providers: ace777 may use third-party KYC services to verify your identity. These providers process your data under strict confidentiality agreements.
• Technology Partners: ace777 uses third-party infrastructure and software providers to operate the platform. These partners are contractually bound to process your data only on ace777's instructions.
• Legal Authorities: ace777 may disclose your data to law enforcement, regulatory bodies, or courts where required by law or where necessary to prevent fraud or protect the rights of ace777 or other players.

6 Cookies and Tracking

ace777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit ace777.one.

• Essential Cookies: Required for the ace777 platform to function. These cannot be disabled. They include session cookies that keep you logged in during your visit.
• Analytics Cookies: Help ace777 understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences on ace777, such as language and display options.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ace777, but some features may not work as intended.

7 Data Retention

ace777 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods applied by ace777 are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the interaction.
• Technical and usage data is retained for up to 12 months from collection.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.

Once the applicable retention period has expired, ace777 will securely delete or anonymise your personal data so that it can no longer be linked back to you.

8 Data Security

ace777 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and ace777 is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest — including financial records and identity documents — is stored using AES-256 encryption.
• Access to personal data within ace777 is restricted on a need-to-know basis and protected by multi-factor authentication.
• ace777 conducts regular security audits and vulnerability assessments of its platform infrastructure.
• All staff with access to personal data receive regular data protection training.

9 Your Privacy Rights

As an ace777 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ace777 support at [email protected].

10 Children and Minors

ace777 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on ace777, please contact us immediately at [email protected]. We will investigate and close the account promptly, and any balance will be handled in accordance with our Terms and Conditions.

ace777 uses age verification checks during registration and reserves the right to request proof of age at any time. Accounts found to belong to minors will be closed without notice and any funds forfeited.

11 Changes to This Privacy Policy

ace777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the mobile number or email address on file, and the updated policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of ace777 after the publication of an updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account by contacting ace777 support.

12 Contact ace777 About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy concern, please contact the ace777 data team at [email protected]. We aim to respond to all privacy-related requests within 30 days.

For general support queries, visit the FAQ page. For responsible gaming support, visit the Responsible Gaming page.